Membership

Q) How do I join the membership?

  • Once you create an account with Timo & Farmers website, log-in and then, click on the pink 'Reward' button at the bottom right side of the page. 
  • After clicking the pink 'Reward' button, you will see a button that says, 'Join Program'. Click it to be a member. Then, you will see the points you currently have!   

Q) What are different ways to accumulate points?

There are multiple ways to accumulate points:  

  • Once you create an account (and automatically become a member), you will be given 500 points, which is equivalent to a $5 voucher that you can use right away even for your first purchase 
  • For each $1 purchase, you can accumulate 1 point.
  • Follow our Instagram (@timo_farmers) and get 20 points
  • Refer us to a friend and get 500 points (worth $5) and your friend also gets a $5 coupon
  • Write a review for a product you purchased and get 10 points

Q) How do I know how many points I currently have?

  • Click on the pink 'Reward' widget button at the bottom right corder of the website
  • (If not yet logged in to the website), click 'Sign in'. After signing in, you will see the number of points you currently have at the top of the widget.
  • (If already logged in), you will immediately see the number of points you currently have at the top of the widget

Q) How to redeem the points?

  • Click on the pink 'Reward' widget button at the bottom right corder of the website
  • (If not yet logged in to the website), sign in first.
  • (After logged in), click on 'Redeem points' 
  • Click on 'Redeem' at the Member rewards program 
  • Decide on number of points you would like to convert to a discount.
  • You can start redeeming your points when it is over 500 points, and can redeem for each additional 500 points that are accumulated. 
  • Each 500 points equals to $5 discount (e.g., 500 points = $5, 1,000 points = $10, 1,500 points = $15)
  • Once converting the points to discount, the widget will give you a discount code.
  • Copy the discount code and apply the code at the 'discount code' section at check out 

Q) How to refer a friend?

  • Click on the pink 'Reward' widget button at the bottom right corner of the website
  • (If not yet logged in to the website), click 'Sign in'. (If already logged in), scroll down to 'Refer your friend' and click 
  • Copy the invite link and send to your friend through email or DM
  • Once the friend makes an order through the link you sent, you will be given 500 points, worth $5 for the referral. It can be found at the 'Reward' widget (the pink button at the bottom right corner)

Q) I was referred by my friend. How to make purchase using the new customer coupon?

  • Click on the invite link the referrer sent you
  • You will be led to the Timo & Farmer's website and will be asked to enter your email address
  • Once you enter the email address, you will be given a $5 discount coupon 
  • If you place your order right away, your discount coupon will be applied automatically to your order 
  • If you place the order later, you can find your coupon at the 'Reward' widget (the bottom right, pink button) at 'My Coupon'

Q) How long are the points valid for? 

  • Your points are valid for 2 years since your last activity with us related to points (e.g., points accumulated through purchase or writing a review, liking our social page or redeeming our points)